Terms & Conditions

Terms and Conditions

About Us

Welcome to Ojay Design. Here we have used our high street retail experience and knowledge to find the best products around and we dedicate ourselves to putting them all in one convenient place for you. We are an independent company in Oxfordshire and have travelled far and wide to select the best quality and designer products across Europe for our two showrooms and now we�ve decided to bring them all online too. We hope you like our site, but if you have any suggestions to how we could do things better, do not hesitate to contact us on info@ojaydesign.co.uk.

Get in touch...

If you have any queries regarding any of our products, or if you just want to chat about our stuff, we�re always glad to hear from our customers. So visit, write, call, email or even fax on the details below:

4 Worcester Road  Industrial Estate

Chipping Norton

Oxfordshire

OX75XW

Telephone: 01608 646400

Fax: 01608 646124

Email: info@ojaydesign.co.uk

Now for the boring stuff. To use our wonderful online facilities, you must agree with the following terms and conditions. We regret to inform you that if you are not 100% happy to abide by our terms and conditions you may not purchase from our site. Do have a look at the following before you go ahead and purchase from us.

Payment

Making a purchase is simple. Just browse our website and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

All prices are stated in � sterling and are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery charges as stated in these terms and conditions.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

We accept visa, MasterCard, maestro and delta cards. Payment can be made by any of these specified methods and payment will be debited and cleared from your account prior to despatch of orders.

By purchasing from us, you are confirming that the credit or debit that is being used is yours.

All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
 
All items remain the property of Ojay Design until paid for in full.

Product Description

Each Product purchased is sold subject to its Product Description.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.

All measurements are given in centimetres and are taken from the maximum points of measurement unless otherwise stated.

Refusal of transaction

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

To be eligible to purchase products on this website and lawfully enter into and form contracts on this website under English law you must:

Register by providing your real name, phone number, postal/delivery address, e-mail address, payment details and other requested information.

Possess a valid credit or debit card issued by a bank acceptable to us.

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase.

Shipping

Our standard delivery charge is �3.95 per order on all orders to mainland UK addresses. We use Royal Mail for the majority of our deliveries and will occasionally use DHL. Postage for areas outside the UK mainland will be charged at cost. These will be confirmed before any orders are processed. Please contact us for further details.

Purchasing from outside the UK?

If you are outside the UK, please contact us before you place an order for a postage quote. We will charge the delivery at cost and once you have confirmed you are happy with the cost, we will process the order.

Out of Stock Items

If your item is not in stock, please contacted us and we will endevour to notify you when we except any specific products to be available to you.

Delivery Time

Stock items are normally dispatched the same or next day and should arrive within 2-3 working days within the UK mainland. If you any reason it is going to take longer than that, you will be contacted and will have the option to cancel your order should you wish. Non mainland/oversees customers will be advised by e-mail of the likely delivery date.

Need quick delivery?

If you need your delivery to be guaranteed for the next day or a Saturday delivery, please contact us and we shall do our best to help. We may need to charge you extra delivery cost for this.

All deliveries must be signed for and any damages notified to us within two days of receipt of delivery. Any items not received must be advised within 14 days of the despatch confirmation e-mail in order that this can be investigated. We will not be responsible for any non delivered items after this time or failure to advise us accordingly. Someone must be available to sign for the goods during normal working hours and this person should be known to you. We will not be responsible where the person signing for the goods is not the person who has placed the order/paid for the goods or the incorrect address details have been supplied.

Delivery will take place during normal business hours Monday to Friday. Weekend deliveries can be arranged but these will be charged at the couriers cost over and above the standard delivery charge.

Delivery to a work address can also be arranged but this must be specified at the time of order and be signed for by the purchaser.

Guarantee and Returns Policy

Unwanted Items

Should you change your mind about anything you have purchased; all products come with the option to return within 14 days of purchase. This excludes anything you may have asked us to order especially for you.

If you wish to exercise this option you should contact us by e-mail at info@ojaydesign.co.uk as soon as you have decided to do so. Returns must be made in the original, undamaged packaging and must be in the original, resalable/mint condition, to be eligible for a refund. To avoid any responsibility of damage incurred during the return of any items, we recommend returning the goods by registered/insured post. We will not be liable for any loss or damage incurred whilst returns are held by third parties. Refunds will be made once the items are received by us and a confirmation e-mail will be sent advising the refund amount.

We reserve the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs tobe reduced in price for resale.

Postage costs will not be refunded. We already subsidise postage costs and we reserve the right to withhold the full postage cost of sending out any items. Where items have been sent but postage has not been charged any refund will be credited, less the actual cost of delivery.

Any postage costs incurred by the customer when returning unwanted items will not be refunded.

The only circumstances, by which return postage costs will be refunded, are in the unlikely event that the goods have arrived damaged. Please see details below.

Damaged Items

Damaged or missing items (i.e. not enclosed within the delivery) must be notified to us within 2 days of receipt by e-mail or phone. All original packaging MUST BE KEPT for inspection. We will respond and advise what course of action must be taken in these circumstances.

Once a decision has been made to authorise a refund due to item damage, we will also need proof of the amount it has cost the customer to return the item to us before refunding the return postage.

We will only refund the card from which the original payment was made.

Your statutory rights remain unaffected.

If you have any queries regarding our returns policy, please do not hesitate to contact us on info@ojaydesign.co.uk.

Privacy Policy

Ojay Design does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options |Privacy' and selecting to block cookies. If you turn off cookies, you will beunable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

�        Takeand fulfil customer orders.

�        Administerand enhance the site and service.

�        Only disclose information to third-parties for goods delivery purposes.