Shipping

Guarantee and Returns Policy

Unwanted Items

Should you change your mind about anything you have purchased; all products come with the option to return within 14 days of purchase. This excludes anything you may have asked us to order especially for you.

If you wish to exercise this option you should contact us by e-mail at info@ojaydesign.co.uk as soon as you have decided to do so. Returns must be made in the original, undamaged packaging and must be in the original, resalable/mint condition, to be eligible for a refund. To avoid any responsibility of damage incurred during the return of any items, we recommend returning the goods by registered/insured post. We will not be liable for any loss or damage incurred whilst returns are held by third parties. Refunds will be made once the items are received by us and a confirmation e-mail will be sent advising the refund amount.

We reserve the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs tobe reduced in price for resale.

Postage costs will not be refunded. We already subsidise postage costs and we reserve the right to withhold the full postage cost of sending out any items. Where items have been sent but postage has not been charged any refund will be credited, less the actual cost of delivery.

Any postage costs incurred by the customer when returning unwanted items will not be refunded.

The only circumstances, by which return postage costs will be refunded, are in the unlikely event that the goods have arrived damaged. Please see details below.

Damaged Items

Damaged or missing items (i.e. not enclosed within the delivery) must be notified to us within 2 days of receipt by e-mail or phone. All original packaging MUST BE KEPT for inspection. We will respond and advise what course of action must be taken in these circumstances.

Once a decision has been made to authorise a refund due to item damage, we will also need proof of the amount it has cost the customer to return the item to us before refunding the return postage.

We will only refund the card from which the original payment was made.

Your statutory rights remain unaffected.